System error puts hold on some VyStar customers' accounts | News

Title (Max 100 Characters)

System error puts hold on some VyStar customers' accounts
News

JACKSONVILLE, Fla. -- Potentially thousands of VyStar Credit Union members may have had a problem with their accounts over the weekend. Customers may have noticed a charge hold that was not released.

"We did not do extra removals from your account, we just simply put a hold on it that lasted too long," said VyStar Credit Union President Terry West.

This happened over the weekend. If some members used their debit cards and signed a receipt, versus using their PIN, VyStar may have placed a hold on the account for that money in addition to removing the funds. The problem is related to a  system error that did not release the hold. 

"Over the weekend we put in a new software release. Unfortunately there was an error in it. Phones rang a lot today with people trying to say 'what's going on with my account?'" West said.

For the people who called, representatives manually removed the holds. 

"Then we're doing a massive correction this afternoon to take any holds that are still outstanding off," West said.

West was confident the entire problem will be corrected by Monday night.

A viewer who was not available to speak on camera called First Coast News about this story Monday.

News

Beaches Deals

Beaches Businesses

Upcoming Events near Beaches

Community Sponsors

Get in the best shape of your life for 2012
Are you interested in promoting your business to local customers?